Contact | Kara Marketing
If You Have a Product Concern
We value your feedback. Follow these 4 simple steps so we can assist you as quickly as possible.
1
Reach Out to Us
Call Our Hotline
+603-7800 9098
Mon-Fri: 8:30 AM - 5:30 PM
Email Support
cst@kara.com.my
2
Keep Product & Packaging
Please do not discard the item. We may need to collect it for a thorough quality investigation.
Storage Tip:
- Store in a cool, dry place at ambient temperature (25-30 °C) away from direct sunlight before opening.
- Refrigerate immediately after opening and use within 3 days.
- Freezing is not recommended as it may cause product separation and harden.
3
Keep Proof of Purchase (If Available)
Retain your receipt or digital order confirmation. This helps us track the batch to the specific retailer.
Missing Receipt? A bank statement showing the transaction can sometimes work too!
4
Share Key Information
- Product Name
- Batch Code
- Expiry Date
- Photos of Issue
- Store Location
"Photos of the Batch Code are the most important for our investigation."
GENERAL ENQUIRY
Tel : +603 7800 9098
Email : online@kara.com.my
OUR HEADQUARTERS
No.19, Jalan TPP 1/1A,
Taman Perindustrian Puchong,
Jalan Puchong,
47100 Puchong, Selangor
HQ Sales & Marketing Branch
12, Jalan TPP 1/1, Taman Perindustrian Puchong
47100 Puchong, Selangor
SALES BRANCH
Melaka : 017-308 8306
Penang : 017-5789183
Ipoh : 013-3311954
Melaka : 03-80842313
Johor Bahru : 012-6399582 (Acting)
Kuantan : 09-573 9899
East Malaysia : 016-804 1212
KB KT: 09-970 0099
Kuantan : 017-9393363
WAREHOUSE